comScore Client Success Analyst in New York, New York
Seeking a candidate for a client facing, analyst role supporting comScore's relationships with top agency, publisher and multimedia company clients of our syndicated data products.
Job Title: Client Success Analyst
Location: New York, NY
Reports to: Senior Manager, Client Success
In this role, you will be responsible for delivering superior client service for our audience data products, including first line support for client's technical and business inquiries, user training, and data analysis to support client’s business objectives. This is an entry level position that provides career growth opportunities for driven, successful individuals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Proactively manage client relationships, including account health, customer satisfaction, and usage of comScore products & services.
Develop expert knowledge of comScore products, capabilities and technical processes.
Manage time sensitive client related internal processes.
Help clients understand comScore data and gain business value from it
Analyze and present data to tell a story and illustrate value for clients and competitive sets.
Deliver customer trainings focused on answering relevant business questions.
Research and understand industry trends to help enhance the business insights that are provided to clients
Proactively work with sales teams to grow, improve, and amplify relationships with clients
1-3 years of experience in a client-facing position with experience in client service, research, analytics, or audience measurement, preferably with a media publisher, advertiser, or agency.
Bachelor’s degree in marketing, advertising, business or related.
An interest in digital and legacy media, audience measurement, online advertising, and online technologies a plus
Proficiency with Microsoft Office suite, including more advanced features of Excel. Additional comfort with online interfaces, CRM tools, and other SaaS products.
Ability to confidently and effectively present complex information to individuals or groups in person or remotely.
Strong time management and organizational skills with the ability to effectively manage deadlines and client expectations.
Ability to work independently and as part of larger groups.
About comScore: comScore is a leading cross-platform measurement company that measures audiences, brands and consumer behavior everywhere. Built on precision and innovation, comScore’s data footprint combines proprietary digital, TV and movie intelligence with vast demographic details to quantify consumers’ multiscreen behavior at massive scale. This approach helps media companies monetize their complete audiences and allows marketers to reach these audiences more effectively. With more than 3,200 clients and a global footprint in 70 countries, comScore is delivering the future of measurement. Shares of comScore stock are currently traded on the OTC Market (OTC:SCOR). For more information on comScore, please visit comscore.com.
EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law
# of Openings 1
Category Commercial (Sales & Client Insights)